Office Policies

OfficePoliciesInitial Consultation Visit:

We request that your referring physician contact our office to set up your initial consultation visit. The referring physician’s office must also fax to our office any notes regarding your previous care 48 hours prior to your appointment; if they do not, we may have to reschedule your appointment.
Please be certain to bring your insurance cards and a photo identification to your visit.

You should also bring a complete list of your medications, including the strength and dosing instructions.

Referrals & Authorizations:

You must obtain a referral from your physician (primary care or other referring physician) prior to your appointment.

If your insurance requires authorization for a visit to a specialist you must also obtain this authorization number prior to your visit.

Message Service:

Due to the high volume of telephone calls, we request that if you get our answering service, please leave a complete message including your full name, a telephone number where you can be reached, and your reason for calling. All messages will be answered within 24 hours.

Medications & Refill Requests:

You must discuss your medication needs, including refill requests, with the practitioner at the time of your appointment.

Phone Numbers:

  • Megan Yancey, MA (Clinical Manager & Injection Coordinator): 804-249-8888
  • Ashley Case, Practice Manager: 804-249-8888

Cancellations and No Shows:

If less than 24 hours in advance are charged $75.
After three no shows we have the right to refuse treatment of a patient.

In Case of Emergency:

Life or death call 911, otherwise please leave a message with our answering service (after hours) and one of our nurses will get back to you on the next business day.

To First Visit:

Bring ID, insurance info and/or card, last doctors notes, and xrays or mri films.
Also please bring any and all copays and deductibles they are due at time of visit.

Payments:

Cash credit or check – Copays and deductibles are due at the time of the visit. If you need to make payment arrangements you will need to call the office and ask to speak to the Billing or Practice Manager.